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Account and Security

Help with signing in, passwords, two-factor authentication, appearance and account settings.

How do I create and activate an account?
Choose Create account from the sign-in page and enter the requested details. After registration, check your email for the activation message and open its link.If the activation email is missingChec...
How do I sign in?
Open the sign-in page, enter your email address and password, then choose Sign In.If two-factor authentication is enabled, you will also be asked for the current email code, authenticator code or a...
I forgot my password. What should I do?
Choose Forgot password on the sign-in page. Enter the email address for your account and follow the reset instructions sent to you.If the email does not arriveCheck spam, junk and filtered folders....
My email code has not arrived. What can I try?
First check spam, junk, promotions and any email rules that may move automated messages. Confirm that you are looking at the inbox connected to your account.On the verification page, choose Resend ...
How do I use two-factor authentication?
Two-factor authentication adds a second check after your password.Enable itOpen the two-factor authentication setup from your account.Choose to enable it.Enter the six-digit code sent to your email...
What are backup codes and where should I keep them?
Backup codes let you complete two-factor sign-in when you cannot receive the normal verification code. Each code can be used once.Keep them somewhere separateA trusted password manager is a good ch...
How do I change my email or password?
Open Account Settings.Change your emailEnter your current password and the new email address, then submit the change. Follow any activation message sent to the new address.Change your passwordEnter...
How do I delete my account?
Open Account Settings and choose Delete Account. You will be asked to confirm because deletion is permanent.Deleting the account removes your scenarios, budget items, goals, things to do and securi...
How do I change the theme?
Open Account Settings and find Appearance near the top of the page.Choose the look you preferLight uses a light background.Dark uses a dark background.Fun adds a more colourful version of the calcu...